Program Descriptions

What financial value do you place on your influence?

There are three critical factors that lead to influence …

• Credibility
• Rapport
• Trust

Your business presence communicates credibility. Credibility moves you to rapport, and on to trust. A presence filled with Credibility Robbers yields negative influence. The Influence Process teaches you how to move to the influence zone quickly in order to maximize the financial value of each client or customer.

Are you overlooked? Are your ideas ignored?

When you have personal impact and professional influence others …

• Act on your behalf
• Seek your advice
• Trust your decisions

Clients, colleagues and decision makers scrutinize more than 25 things about you in less than 5 seconds. Discover how to control and manage perceptions, project credibility before you speak, and develop a business presence that pays dividends.

Is professionalism reflected in your work and demeanor?

Professionalism is evident in …

• Appearance
• Attitude
• Telephone courtesy
• Written communications
• Customer care

Face-to-face, on the phone, and in written format, you and your colleagues demonstrate to clients, vendors and each other the level of professionalism your organization delivers. It’s scrutinized daily. The greater your corporate reputation, the higher level of professionalism your clients expect.

Do your emerging leaders know the rules of fine dining or are they dining disasters?

Dining etiquette is the most scrutinized skill set because everyone is expected to know the rules and function with finesse. Rate your skill level on …

• Place settings
• Table manners
• Hospitality
• Business entertaining
• Wine ordering

Dining etiquette is the one skill that separates the classes. Offensive dining habits and inappropriate choices for business entertaining are credibility robbers. Your conduct is most scrutinized when you host clients and dining is part of the event. Remember, once someone lowers his or her opinion of you, it never returns to the optimum level of respect.

Are you prepared to meet with your CEO everyday?

How you walk, talk, speak, meet, greet, eat, and dress influences your ...

• Reputation
• Career advancement
• Sphere of influence

You are in an unstable employment market. You sell yourself visually, vocally, and verbally everyday. The choices you make affect your business reputation, your career success, and how many different people and levels you influence. Package yourself to gain immediate entrée and acceptance in every business setting.

What knowledge gives you the business edge abroad?

Failing to understand the culture, people, and business styles of your global partners, vendors, suppliers, and customers is the ultimate kiss of death in …

• Meetings
• Mergers / Acquisitions
• Negotiations

You thought every detail was attended to before meeting your global contact on their turf. But, you didn’t learn the nuances of doing business by their rules. One minor error in your gestures, gift giving, or dining, could ruin the deal. More importantly, you could damage the relationship forever. Global Etiquette gives you a priceless business edge.

What strategy turns a new international contact into a lifetime global partner?

An invitation to visit your company or manufacturing facility is the easiest step in building a global relationship. It’s more about …

• Perception
• Reception
• Appreciation

Everything you do before, during and after the visit determines the depth of the relationship. Hosting international contacts goes beyond a round of golf and a steak dinner at the club. Preparing your company, staff, and all involved in the hosting is a necessary step in global relations. There are more than twenty items on the Global Host’s Checklist that guarantee your guest an unforgettable time with you and your company.